Return and Refund Policy

Effective Date: 20 July 2026

This policy explains how Metermaster Technologies Limited handles returns, replacements, repairs, and refunds for products purchased through metermaster.co.nz or directly from Metermaster. It applies to orders shipped within New Zealand and Australia.

Faulty, Damaged, or Incorrect Products

If a product is faulty, damaged in transit, not as described, or the wrong item has been supplied, please contact us as soon as possible with your order details and clear photos where relevant. We will assess the issue and provide the appropriate remedy, which may be a repair, replacement, refund, or other remedy required by applicable consumer law.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, the Australian Consumer Law, or any other rights that cannot be excluded by law.

How to Return an Item

1. Email info@metermaster.co.nz or call us on +64 9 296 7601 within the applicable return period.
2. Include your order number, contact details, product name or model, the reason for return, and photos if the item is damaged or faulty.
3. Wait for return authorisation and return instructions before sending the item back.
4. Pack the product securely and include all original items supplied with it.

Returns authorised for courier or postal delivery should be sent to:

Metermaster Technologies Limited
1st Floor, 180J Great South Rd
Takanini, Auckland 2112
New Zealand

Return Shipping Costs

• Faulty, damaged, incorrect, or legally required returns: If the claim is confirmed, we will arrange collection or reimburse reasonable return shipping costs where required by law.
• Inspection outcome: If a returned product is found not to be faulty, or the issue was caused by misuse, damage, modification, unsuitable use, or normal wear and tear, we may return the item to you and ask you to cover shipping, inspection, or repair costs.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed to the original payment method within 5 business days. Your bank, card provider, or payment service may take additional time to make the funds available.

Exchanges and Replacements

If you would prefer an exchange or replacement, please tell us when requesting the return. Exchanges are subject to product availability and any price difference between items.

Warranty and Consumer Guarantees

Products sold by Metermaster are supported by manufacturer warranties where applicable and by our local after-sales service. Warranty terms are in addition to your non-excludable rights under applicable consumer law.

Contact Us

For return, refund, repair, or warranty questions, please contact us before sending any product back:

Metermaster Technologies Limited
Email: info@metermaster.co.nz
Phone: +64 9 296 7601
Free phone within New Zealand: 0800 METERS (0800 638 377)
Address: 1st Floor, 180J Great South Rd, Takanini, Auckland 2112, New Zealand